Simplotel Technologies - Senior Customer Success Manager (2-5 Yrs) Bangalore (After-Sales/Customer Service)

Company Profile :- Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a Shopify for Hotels , was founded in October 2013 and is funded by Go-MMT - India s largest Online Travel Agency.- Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
-Sr. Customer Success ManagerThe Senior Customer Success Manager will drive renewals, expansion, and long-term value for key Simplotel accounts. This role will own strategic customer relationships, identify growth opportunities, and improve product adoption and retention. The individual will serve as a trusted advisor, guiding customers on digital growth strategies to maximize ROI from Simplotel s solutions.Responsibilities: - Own and manage a portfolio of high-value / strategic accounts, driving renewals, expansions, and long-term retention.- Build and maintain strong executive-level relationships, serving as the primary strategic point of contact.- Develop and execute account growth plans aligned with customer business objectives.Drive adoption of new features, product enhancements, and digital best practices to increase customer - value.- Identify upsell, cross-sell, and referral opportunities within the existing customer base.- Lead Quarterly Business Reviews (QBRs) and performance discussions with data-driven insights.- Analyze customer performance metrics, churn risks, and usage trends to proactively mitigate attrition.- Mentor and guide Customer Success Managers to drive service excellence and performance.- Collaborate cross-functionally with Product, Sales, Marketing, and Support teams to enhance customer experience.Contribute to process improvements, scalability initiatives, and strategic customer success programs.Skills required - 2-5 years of experience in Customer Success, Account Management, or other customer-facing roles, preferably in SaaS or e-commerce.- Proven track record of driving renewals, expansions, and customer retention.- Strong stakeholder management skills, including experience working with senior decision-makers.- Excellent written and verbal communication skills with strong presentation abilities.- Strong analytical mindset with proficiency in Excel; familiarity with Google Analytics, e-commerce metrics, and SEO preferred.- Demonstrated ability to manage complex accounts and prioritize competing demands.- Experience mentoring or leading junior team members is preferred.- MBA or relevant postgraduate qualification is a plus. (ref:updazz.com)

Payroll Type : Permanent