Helios Advisory - Team Leader - CRM (6-10 Yrs) Cbd Belapur (After-Sales/Customer Service)

- Supervise, guide, and motivate a team of CRM executives.- Monitor team performance and ensure adherence to KPIs and SLAs.- Provide regular training, feedback, and support to team members.- Oversee end-to-end management of post-booking customer journeys at all levels.- Assign data to team members and ensure timely follow-up, conversion, and closure.- Ensure verification of Documents needed for Lottery Process.- Identify and resolve data discrepancies or inefficiencies, report and follow up until resolution.- Maintain high levels of customer satisfaction through prompt service. Handle escalated customer queries or complaints professionally with a resolution-centric approach.- Build long-term relationships with existing and prospective clients.Reporting and Analysis- Generate regular performance reports for the team and CRM activities.- Analyze trends and suggest strategies to improve customer engagement and sales. (ref:updazz.com)

Payroll Type : Permanent