Voice Process Executive Metrics, Regulation, and Call Quality

Voice Process Executive Metrics, Regulation, and Call Quality Job Description: Responsibilities: High-Volume Telephone Engagement: Maintain tight adherence to quality control parameters, security protocols, and operational compliance benchmarks while managing and carrying out consecutive live client conversations inbound queries or outward outreach. Active Discovery & Problem Diagnosis: Use centralized knowledge bases to provide prompt solutions without needless escalations while engaging in thorough active listening to analyze caller concerns. Perfect CRM Log Documentation: During live calls, concurrently record thorough, organized call summaries, case resolutions, and customer updates within the corporate Customer Relationship Management CRM architecture. Cross-Functional Ticket Routing: Create precise diagnostic tracking tickets, identify and flag Tier-2 or specialized technical problems, and then seamlessly forward them to backend engineering divisions. De-escalation and Conflict Neutralization: Use focused communication frameworks to manage high-stress talks with irate or perplexed callers in order to defuse tense circumstances and rebuild consumer trust. Experience: 0 to 3 yrs Education: 8th, 10th, 12th or Above If Interested Please do Send your CV along with you Informations as below to Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Warm regards, HR- Maria