SLA Compliance & Qc Kpis Non-Voice Process Executives

SLA Compliance & Qc Kpis Non-Voice Process Executives Job Description Experience: 0 to 3 yrs Salary: Based on interview Performance Focus Skills: Advanced Digital Communication Literacy: Outstanding written composition abilities, such as perfect grammar, accurate spelling, well-organized sentences, and the strategic capacity to adjust tone. Digital Platform Navigation Fluency: The ability to navigate both internal chat software and contemporary Customer Relationship Management CRM platforms. Multi-Tasking & Context-Switching Controls: Excellent mental agility to manage several live messaging conversations or data processing streams at once without losing concentration or compromising data accuracy. Advanced Tracking Spreadsheet Engineering: High operational comfort with Google Sheets and Microsoft Excel to track process results, filter transactional tables, work with cell strings, and apply simple lookup algorithms. If you 're an enthusiastic learner looking for a stepping stone into a rewarding career, we encourage you to apply HR - Maria