Non Voice Process Executive Assist Overseas Clients

Non Voice Process Executive Assist Overseas Clients Job Description Duties: Omnichannel Ticket Resolution: Using predetermined process routines, handle and address incoming client inquiries via formal email and integrated live-chat platforms. Back-Office Data Management: Perform fast data entry operations, such as processing service requests, updating client account information, and preserving the integrity of the master database. SLA & Turnaround Time TAT Compliance: To ensure smooth operational flow, make sure each allocated ticket or transaction is finished within the specified Service Level Agreement SLA. Written Brand Advocacy: Respond to customer inquiries in a clear, succinct, and grammatically correct manner while maintaining a professional and sympathetic tone in all written correspondence. Order and Transaction Processing: To avoid system inconsistencies, cross-reference financial or logistical data, process digital transactions, and confirm arriving paperwork. Focus Skills: Elite Written Communication & Grammar: Outstanding proficiency with flawless syntax, punctuation, and structural flow in real-time chat conversations and corporate correspondence. High-Velocity Touch Typing: The capacity to type accurately at a minimum of 40 words per minute WPM in order to keep up with lengthy digital lines. Analytical Reading & Comprehension: Excellent ability to decipher intricate client emails, swiftly identify the main problem, and offer a clear, pertinent solution. CRM & Ticketing Tool Dexterity: Practical ability in managing digital workspace settings such as Zendesk, Freshdesk, ServiceNow, or Salesforce. Apply now to become an integral part of our growing team With Regards, HR - Maria