Staffing a Non-Voice Process Executive Right away

Staffing a Non-Voice Process Executive Right away Job Description Duties: Email and Live Chat Customer Communications: Manage a high number of non-voice communications using email ticketing channels and real-time web chat platforms, responding promptly, accurately, and professionally while following scripts and brand requirements. Back-Office Transaction & Data Processing: Strictly adhere to operational Service Level Agreements when reviewing, confirming, and processing client requests, transactional records, backend account updates, and data updates. CRM Documentation & Case Management: Within Customer Relationship Management systems, keep consistent, audit-ready interaction logs, resolution category tags, reference numbers, and case histories. Escalation and Technical Routing: Before forwarding tickets to specialised tier-2 or technical support teams, identify multi-tier or complicated technical enquiries, collect complete diagnostic context, and tag pertinent data. Data Compliance & Quality Adherence: Make sure that written communication quality frameworks, operational accuracy measures, verification checks, and data privacy requirements are all completely followed. Focus Skills: Written Communication & Grammar Mastery: Outstanding written English abilities, perfect grammar, proper syntax, a polished tone, active reading comprehension, and the capacity to articulate complicated procedures in writing. Typing Speed & Data Entry Precision: High precision in alphanumeric back-office data processing coupled with fast, error-free typing. CRM & Helpdesk Software Proficiency: Practical knowledge of back-office tools, ticketing systems, and CRM platforms (Zendesk, Salesforce, Freshdesk, ServiceNow, LiveChat). Problem-Solving & Detail Orientation: Excellent analytical skills to conduct root-cause analysis, diagnose client problems through written language, and handle challenging backend duties without verbal explanation. Apply now to become an integral part of our growing team! With Regards, HR - Maria