Telecalling Executive Banking Service Support

Telecalling Executive Banking Service Support Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Inbound and Outbound Telephone Operations: Manage incoming customer service calls in compliance with banking telephone procedures and carry out high-volume outbound calling campaigns. Banking Product Promotion & Lead Conversion: To increase lead conversion, present, describe, and pitch retail banking products, such as credit cards, insurance plans, savings/fixed deposit accounts, and personal/home loans, matching product features to client financial needs. Customer Eligibility Screening and Documentation Assistance: Perform initial telephone eligibility assessments confirming income requirements, job status, and credit score requirements and assist potential clients with the preliminary paperwork and online application processes. CRM System Logging & Lead Lifecycle Tracking: During and after calls, accurately update customer information, call dispositions, follow-up dates, application status codes, and interaction notes in CRM platforms Salesforce, LeadSquared, Zoho CRM, proprietary banking portals. Script and Regulatory Compliance in Banking Adherence: To guarantee that there are no instances of mis-selling or noncompliance, stick strictly to banking rules, Know Your Customer KYC standards, Reserve Bank of India RBI and banking authority requirements, and required call disclosures. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: We invite you to apply and explore this exciting opportunity Warm Regards, HR - Maria