Extend Your Career Path as Non-Voice Executive

Extend Your Career Path as Non-Voice Executive Job Description: The main "Written Communication Engine, Data Transaction Lead, Back-Office Support Specialist, Quality Compliance Guardian & Operations Integration Lead " in our back-office and digital customer support department is the Non-Voice Process Executive Email/Chat Support, Data Processing, Quality Assurance & Operations Analytics Specialist. Your main responsibility is to handle written customer communications email, live chat, ticketing systems, social media queries and carry out high-accuracy back-office data processing tasks while Chief Operations Officers COOs, Customer Experience Directors, Service Delivery Managers, and Quality Assurance Managers set broad digital service strategies, SLA frameworks, customer engagement policies, and operational performance targets. Key Duties: Email & Live Chat Ticket Resolution: In compliance with existing Service Level Agreements SLAs and brand communication guidelines, handle and address incoming customer enquiries via email, live chat, ticketing systems, and web portals. Back-Office Data Processing & Transaction Management: Verify documents, create accounts, process invoices, validate orders, extract data, and enter transactions into key operational systems, among other back-office operations. Omnichannel CRM & System Updates: Maintain clean activity logs in business CRM and ticketing platforms, tag query categories, accurately update customer information, and document resolution procedures. Quality Compliance & Accuracy Maintenance: Adhere to operational quality scorecard benchmarks and compliance requirements while maintaining high language precision, grammar accuracy, typing speed, and data input precision. We invite you to apply and explore this exciting opportunity Warm Regards, HR - Maria