Hiring Freshers Medical Billing Voice Non Voice

Hiring Freshers Medical Billing Voice Non Voice JD: Opening for US Healthcare AR Medical Billing Team Lead (Voice) Location : Chennai Shift - US Shift Experience - 5 to 8 years Designation - Team Lead RESPONSIBILITIES: Responsible for the day-to-day management of 7 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM 5-8 years of overall experience Regards, Nedhra - HR All the best