Required candidate for customer care executive

Roles & Responsibilities:

• Take care of incoming phone calls and customer complaint mails around the products and handle the first level problem solving over the phones/mails.
• Must handle customer review and respond effectively and efficiently across various portals who gives us access to respond to the customers directly.
• Competent in working with cross functional domains Warehouse-Finance-Logisticsto get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT.
• Work closely with service team to understand & intimate the customer about the issues.
• Have to solve the queries of the customer via Phone calls & email.
• Voice &non voice process Fresher/Exp both eligible Good English communication skills. Ability to work independently. Ability to learn quickly with a sense of ownership. Good convincing skills.