Requirement for Customer Support Insurance

Roles & Responsibilities:

• Follow up on customer enquiries and orders received online.
• Co- ordinating with internal departments
• Follow up with dealer network
• Resolves product or service problems by clarifying the customer complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
• Maintains customer records by updating in CRM.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.