Centre Head

KEY TECHNICAL RESPONSIBILITIES
Responsible for monitoring the Administrative , Operational and Technical aspects & smooth functioning of the centre as a
whole with emphasis on the Slimming and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and
quality service delivery to provide client delight:
o Documentation: Regular checking and corrective measures for filling of the Client Programme Records and other requisite
documents & informing the Corporate Office. Ensure correct and timely software entries, checking them for necessary
corrections.
o Monitoring Client Progress: Regular monitoring of progress of all clients. Organize periodic meetings with respective
departments to resolve general and specific concerns. To interact with all clients especially those losing slowly/not getting
expected results personally and coordinate with R & D for further technical inputs, as and when required.
o Zero Sessions: Stringent Monitoring to ensure zero sessions are conducted as per SOP and within the stipulated timelines.
Maintain liaison between the Centre and the Corporate Office.
o Knowledge transfer and technical inputs from R&D or Corporate Office to the respective Centre staff.
o To regularly update oneself on all Obesity / Beauty related research in one&rsquos region and share the relevant information
pertaining to the same with R & D Dept.
o Communication, implementation and compliance of all Corporate policies in the Centre.
o Coordinate with Zonal head and Corporate Office in case of delays in the availability of stock - linen, documents, appliances
and their accessories, and to ensure all equipment is in working condition at all times.
o To take Corporate guidance for booking of complicated Medical Cases.
o To take corrective measures, with advice from Corporate Office if required, in case of wrong bookings and medical
contraindications.
Executions & Compliance to SOP: To ensure that Centers achieve qualitative and quantitative executions as specified by the
Corporate & according to the service delivery parameters given by R&D. To co-ordinate with R&D for any guidance regarding the
same. Periodic technical audits and technical reviews of staff to check for compliance with SOP. Take corrective actions at Centre
level and inform Corporate Office in case of deviations and refresher training required by the staff.
Trainings : To identify the Training needs of the staff and inform the R & D of the following :
- Training Needs -Fresher / Refresher / Advanced / Skill Gap Analysis / Other parameters requiring improvement on individual
basis
- To ensure stringent compliance of the Training Nomination SOP w.r.t Training Nomination
 Letter / Mandatory signing of Training Agreements by complete staff / Action on Non compliance
- To ensure that the post Training Implementation feedback form is filled up for respective profiles as and when required and
sent back to R & D
- To ensure that the identified Centre staff Profilewise takes keen interest in the improvement of average
 performers and feedback of the same sent to the R & D
Review the appointment planner: For optimum utilisation of infrastructure, staff and appliances.
- To review and ensure that the Daily Monitoring Format is correctly and completely filled up and sent to the Corporate within
the stipulated time line.
Follow-up of irregular clients: Regular monitoring of client follow-up data wherever required and self follow-up for special clients
including VIPs and Doctors.
Unsuccessful but regular clients: Implementation of the specific technical inputs, including counseling of such clients and coordinate with Corporate Office for further technical inputs as and when required. To try and keep the percentage of USR clients
within the minimum limit as specified by the Corporate.
Validity Expiry: Monitoring of validities for calculations and informing the Corporate Office for any deviation and personal
counseling of those clients who were regular but still could not complete the package. To try and expedite that the programme of
maximum clients are completed within validity.
Transfer/Conversion of Clients&rsquo Progamme: Ensure that transfers/ conversions of the clients&rsquo programme, if any, happen with
the consent & coordination of client and the respective CH/AH. In case of inter centre transfers, to ensure transfer of client papers
and credit note is done within 48 hours / before client approaches the concerned centre.
Client complaints: Resolve escalated client issues and proactively initiate and reduce possible causes of complaints by
customers. To ensure any client complaints is resolved within the next 7 days in case corporate i