Executive - Customer Care - BPO (1-2 Yrs) Bangalore (After-Sales/Customer Service)

Location : Bangalore - MSR North Tower- Next to Manyata Tech parkEmployment type : Permanent Job type : Full timeProfile Summary :- We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company s client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility :- Understands the various computer screens and how to utilize them effectively- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance- Adheres to all company and specific Contact Center policies and procedures- Completes any work as assigned by ManagementEducation and Essential Experience :- 6 months BPO or Travel experience- Bachelor s Degree or Undergraduate dropouts- Excellent Written and spoken communication, business technical writing- Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)- Open to work in a blended environment(Voice &Chat/Email)Key Enablers :- Strong process orientation- High energy, High Integrity & Work Ethics- Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades :- We train New Joiners on GDS (Amadeus). (ref:updazz.com)

Payroll Type : Permanent