Technical Support Role (1-5 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Technical Support Engineer - Remote Working- Review Criteria- Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)Mandatory ( Company ) - Product CompanyRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.- Provide technical support to customers via email, chat and phone calls.- Create internal or external knowledge base articles/whitepapers.- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies. (ref:updazz.com)

Payroll Type : Permanent