Executive - Customer Service - Restaurant Aggregator (0-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job DescriptionCustomer Experience ExecutiveAbout ANTAL:Antal International is a 30-year-old global executive Search and Placement firm with a network of over 800 people across 35 countries originally based out of UK. We at Delhi office work with various esteemed organizations and help them find exceptional talents who can add value to the organization. About Client: They are an Indian multinational restaurant aggregator and food delivery company. They provide information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022-23. They were founded in 2008. They have expanded across India.Job Title: Customer Service ExecutiveLocation: Gurugram (work from office)Education: Graduate Experience: 0-3 yearsEmployment Type: Full-timeSalary: up to 4 lpaRoles and Responsibilities- Resolves problems by clarifying the customer s complaints- Manage a large volume of calls, emails, and chats with knowledge and efficiency- Identify and address customer needs, with a goal of total satisfaction- Conduct research with available resources to satisfy customer inquiries- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships- Maintaining a positive, empathetic, and professional attitude toward customers.- Responding promptly to customer inquiries.Skills and Qualifications- Strong communication skills, including active listening and clear articulation.- Ability to solve problems, alleviate conflicts, and escalate tactfully.- Ability to multitask, manage time, and prioritize.- Competent technical knowledge.- Freshers are also welcome. (ref:updazz.com)

Payroll Type : Permanent