HT Media - Executive - Customer Care (0-2 Yrs) Noida (After-Sales/Customer Service)

Key Responsibilities :Sales Support :- Proactively engage with potential customers to promote subscription products or services.- Provide detailed information about subscription plans, benefits, and promotions.- Guide customers through the subscription process, including account setup and payment methods.- Utilize persuasive communication skills to upsell or cross-sell additional products or services.Customer Relationship Management :- Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.- Build and maintain strong, positive relationships with customers to enhance loyalty and retention.- Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions.Issue Resolution :- Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions.- Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively.- Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations.Data Management and Analysis :- Maintain accurate records of customer interactions, transactions, and feedback using CRM software.- Analyze customer data and feedback to identify trends, patterns, and areas for improvement.- Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development.Continuous Improvement :- Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience.- Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills.- Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction. (ref:updazz.com)

Payroll Type : Permanent