Customer Service Role - International Voice Proces (1-2 Yrs) Noida (After-Sales/Customer Service)

Responsibilities:- To be responsible for helping customers save money or suitable packages for their needs for their TV, Telecoms and Broadband packages and supporting them through the switching process.- Provide timely and courteous responses while answering customer queries over the phone.- Interact professionally during the calls and provide all the necessary information about product specifications and pricing to the fullest satisfaction of the customer- Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders/ Line Managers without delay to facilitate the meeting of production targets.- Ensure safe handling of Systems and equipment provided.- Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.- Exercise tact, patience, and professionalism at all times in responding to customers, regardless of issue or customer demeanor.- Ensure the building up of a good image for the Company by responding positively to every call received.- Demonstrating understanding of company values through attitude and behavior and accountability for personal behaviorRequirements:- Excellent spoken & written communication skills in English- Basic numeracy and IT skills- Selling, negotiation & closing skills over the phone will be critical- Excellent telephone etiquettes.- Ability to absorb process updates in the faced paced environment and provide accurate information to customers (ref:updazz.com)

Payroll Type : Permanent