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Customer Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Role : Customer Support Executive
Languages : Tamil, Telugu, Malayalam, Kannada, Hindi
CTC 18,000/- & Take home 14,000/-
Malayalam Process
CTC 18,000/- & Take home 14,400/-Incentives 30,000 to 40,000&
Qualifications and Skills
Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
Strong problem-solving and decision-making abilities
Ability to multitask and work under pressure
Good organizational and time management skills
Customer-oriented mindset and a passion for delivering exceptional service
Basic computer skills and familiarity with CRM software
Roles and Responsibilities
Provide prompt and efficient customer support via phone, email, and chat
Assist customers with product or service-related inquiries and issues
Identify and escalate priority issues to the appropriate team members
Maintain accurate and up-to-date customer records
Ensure customer satisfaction by resolving problems in a timely and professional manner
Collaborate with cross-functional teams to improve customer support processes
Stay updated on product knowledge and company policies
Manage and resolve customer complaints or conflicts

Job Profile : Customer Support Executive
Industry : tech-support
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About Employer
Freshersworld (Registered since June-2017)
Allsec Technologies
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