HoseXperts - Customer Service Role (0-5 Yrs) Greater Noida (After-Sales/Customer Service)

Responsibilities :- Building and maintaining profitable relationships with key customers.- Overseeing the relationship with customers handled by your team.- Resolving customer complaints quickly and efficiently.- Keeping customers updated on the latest products in order to increase sales.- Knowledge of various sales categories.- Enthusiastic towards customer s query solving and escalation handling.- Meeting with managers in the organization to plan strategically.- Expanding the customer base by upselling and cross-selling.- Understanding key customer individual needs and addressing these.- Good in follow ups with pending payment remainders.- Good in coordination with respective dept. i.e accounts to operate with customer payment details with dues or payment reminders.- Good in correspondence with customer and sales team to maintain a healthy official relationship .- Conducting business reviews using CRM programs.- Knowing your competition and strategizing accordingly.Requirements :- A bachelor s degree in administration or a related field or any graduate.- A minimum of 0 -5 Year experience.- Excellent interpersonal and communication skills.- Computer Savvy.- A team player with leadership skills.- Maintain a positive attitude focused on customer satisfaction. (ref:updazz.com)

Payroll Type : Permanent