VasyERP Solutions - Executive - Customer Success (0-6 Yrs) Ahmedabad (After-Sales/Customer Service)

About Us: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.Intro to Role: As a Customer Success Executive, you will be ensuring the success and satisfaction of organization s customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company s products and services.What will you do: - Own and manage customer relationships from the point of sale through successful implementation.- Develop measurements to help understand the impact of successful implementation.- Taking care of smooth Onboarding, Training and Implementation process- Create initiatives that help to drive successful product implementation.- Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.- Complete video and phone calls to ensure that customers are supported during the onboarding process.- Respond to customer emails, chats, and calls regarding implementation.- Serve as the link of communication between key customers and internal teams.- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.What you will bring:- 2 to 4 years experience working into Customer/Client facing role- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role- The ability to build and maintain relationships internally and with customers- Excellent listening, presentation and communication skills at all business levels- The ability to partner with customers in developing their strategic direction (ref:updazz.com)

Payroll Type : Permanent