Key Account Manager - Sales - Recruitment Firm (5-7 Yrs) Hyderabad/Mumbai (B2B/Corporate Sales)

KRA: Building and maintaining strong relationships with key accounts.KPIs :- Client satisfaction ratings.- Client retention rate.- Number of client referrals.- Repeat business from key accounts.- Revenue Generation:KRA: Achieving sales targets and driving revenue growth from key accounts.KPIs:- Total revenue generated from key accounts.- Achieving monthly/quarterly/annual sales targets.- Growth in revenue from key accounts year-over-year.- Number of upselling/cross-selling opportunities realized.Account Planning and Strategy:KRA: Developing and implementing strategic account plans for key accounts.KPIs :- Completion of account plans for key accounts.- Alignment of account plans with overall business objectives.- Progress made in implementing account strategies.- Achievement of key milestones in account plans.Service Delivery and Quality:KRA: Ensuring high-quality service delivery to key accounts.KPIs :- Client satisfaction surveys or feedback.- Timeliness and accuracy of service delivery.- Resolution time for client issues or escalations.- Compliance with service level agreements (SLAs).Team Collaboration:KRA: Collaborating with internal teams to meet client needs and expectations.KPIs :- Feedback from internal teams on collaboration effectiveness.- Timely and effective communication with internal stakeholders.- Successful resolution of internal conflicts or issues.- Participation in cross-functional initiatives.Market and Competitor Analysis:KRA: Staying updated on market trends and competitor activities.KPIs :- Regular market and competitor analysis reports.- Identification of new opportunities or threats in the market.- Development of strategies to counter competitor activities.- Timely sharing of market insights with internal teams.CollectionKRA: On time collection of the outstandingKPIs :- Regular follow up with clients for outstanding- Maintain the credit period and proactive for collecting the payment- Sending the invoices timely and ensure the collection of payment- Identifying the issues of Invoices from client and mitigate for clearing the outstanding (ref:updazz.com)

Payroll Type : Permanent