Executive - Customer Support - Telecom/ISP (2-4 Yrs) Bangalore (After-Sales/Customer Service)

- Manage large amounts of incoming phone calls.- Identify and assess customers needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer service team sales targets and call handling quotas.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.Requirements and skills :- Proven customer support experience or experience as a Client Service Representative.- Track record of over-achieving quota.- Strong phone contact handling skills and active listening.- Familiarity with CRM systems and practices.- Customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skills.- Ability to multitask, prioritize, and manage time effectively.- Expected minimum number of years in the role : 2 Years (relevant experience) (ref:updazz.com)

Payroll Type : Permanent