Executive - Customer Care (1-8 Yrs) Bangalore (After-Sales/Customer Service)

Customer Care Executive (Non-Voice Chat/Email Process)Shift: Rotational shift (Including Night shifts)Position: Customer SuppExperience: 1 Year to 8 YearsSalary: 4.2 LPAWalk-In Time: 11:00 AM to 3:00 PMLocation: Bellandur, BangaloreCompany: Uni Orbit Fintech IndustryJob Description:As a Customer Support Executive for the Non-Voice Chat Process, you will be responsible for providing exceptional customer service and support through chat-based communication channels. You will be assisting customers with their inquiries, providing accurate information, resolving issues, and ensuring a positive customer experience. Professionalism, attention to detail, and excellent communication skills are a must for this role.Key Responsibilities:- Engage in chat-based conversations with customers to provide support and assistance.- Respond promptly and accurately to customer inquiries, ensuring high-quality service.- Identify customers needs and provide appropriate solutions, escalating any complex issues to the relevant teams.- Maintain in-depth product knowledge and provide accurate information to customers.- Log customer interactions and details of inquiries accurately in the system.- Follow company guidelines and procedures while addressing customer queries.- Collaborate with team members and other departments to provide a seamless customer experience.Requirements:- Graduates in any discipline.- Experience in customer support roles or similar fields is preferred.- Excellent written communication skills in English.- Ability to multitask and work in a fast-paced environment.- Strong problem-solving skills to resolve customer issues effectively.- Proficiency in using chat-based support tools and basic computer applications.- Ability to work in rotational shifts, including night shifts.Walk-In Interview Details:Time: 12:00 AM to 3:00 PMLocation: Uni Orbit ,Survey No. 80/3, Gayathri Mansion, 4th Floor, Bellandur Village, Varthur Hobli East Taluk, 560103. Landmark:, Outer Ring Rd, above Toyota Showroom, next to Salarpuria Softzone, Bengaluru, Karnataka 560103Please bring Updated resume for the interview:Note: -Can connect 9611341183 for further queries.- Please mention Customer Support Non-Voice Chat Process in the subject line.We look forward to meeting you and exploring the opportunity to join our dynamic customer support team!DiptimayeeUni Orbit (ref:updazz.com)

Payroll Type : Permanent