Executive - Customer Care (3-5 Yrs) Mumbai (After-Sales/Customer Service)

Experience : 3 YearsCTC : 8 LPALocation : Mumbai(Andheri east)Job Description :- Taking calls from Customers, answering questions, or addressing any concerns they may have.- Handle many inbound & make outbound calls to & from Customers.
-Addressing customer questions from various mediums, call, email & Chat.- Creating Tickets for each queries received via various mediums & updating the records properly- Making reports EOD basisDesired Candidate Profile :- Graduate Minimum, Postgraduate would be an advantage.- Should have a minimum of 3 years of experience into calling.- Should be a clear and effective communicator.- Computer Skills- Knowledge of CRM Systems- Should be proactive in identifying problems and suggesting solutions.Share Your Resume (ref:updazz.com)

Payroll Type : Permanent