Executive - Customer Service (1-8 Yrs) Bangalore (After-Sales/Customer Service)

- We are looking for an enthusiastic Customer Service Executives to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.- An effective Customer Service Executives must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.- The goal is to help the company grow by bringing in customers and developing business.Responsibilities :- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough- Meet call handling quotas- Gather and analyse client data to identify possible products or services to recommend to management- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary- Follow communication protocols, rules, and policies- Contact potential or existing customers to inform them about a product or service- Answer questions about products or the company- Enter and update customer information- Direct prospects to the field sales team when needed- Take and process orders in an accurate manner- Handle grievances to preserve company s reputation- Keep records of calls and note useful informationRequirements :- Excellent communication skills(Languages known English, Hindi or Tamil)- Creative thinking skills- The patience and ability to engage customers in conversation- Working knowledge of relevant computer software- Excellent interpersonal and problem-solving skills- The ability to handle rejection and stress in soliciting customers (ref:updazz.com)

Payroll Type : Permanent