Executive - Customer Service - Motor Insurance (1-3 Yrs) Bangalore (After-Sales/Customer Service)

Below is the job description of the role :- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.- Building lasting relationships with clients and other call centre team members based on trust and reliability.- Utilizing software, databases, scripts, and tools appropriately.- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.- Taking part in training and other learning opportunities to expand knowledge of company and position.- Adhering to all company policies and procedures.Looking for candidates who have :- Excellent Verbal and Written communication Skills.- Hindi is mandate.- Preferable experience in Voice Process- Willing to work in rotational shift. (ref:updazz.com)

Payroll Type : Permanent