Product Success Manager - Ad Sales (2-6 Yrs) Bangalore/Gurgaon/Gurugram (B2B/Corporate Sales)

- We are hiring for a Product Success Manager- Ads. As a Product Success Manager- Ads, you will be responsible for driving product retention, consumption, adoption, and growth across a global portfolio of customers. You will be required to deliver value, drive adoption, establish relationships, and become your customer s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with our client.Additional Notes :- This is a complete WFO role with a hybrid mode with a 5-day work week.- Work timings can either be from 2:00 P.M. to 11:00 P.M. or 6:00 P.M. to 3:00 A.M.- Meta ads and paid campaigns are mandatory for this position.- Experience range 2-6 years.Roles and Responsibilities :- Assist world s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through the platform.- Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.- Identify, comprehend and clearly articulate customers requirements to generate an end-to-end solution to their business challenges.- Develop a deep understanding of customer needs and tie them to specific product use cases, features, benefits, and value propositions.- Analyze and elevate customer s consumption of contract & adoption of the product.- Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.- Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilizing AI to drive greater ROI.- Establish and nurture relationships built on trust, develop client champions and identify key stakeholders.- Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.- Actively make sure you are knowledgeable on native channel s ad products package.- Work with clients to improve the paid service itself and its alignment with the client s core business.- Provide on-going training support and ad hoc training sessions to always keep customers educated on the platform s know-hows.- Actively make sure that you are knowledgeable on all software products.- Maintain platform relevancy according to changes in business needs.Requirements :- 2 years of experience in paid social account management at a brand, agency or technology.- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.- Strong product acumen & evangelization experience with the aptitude to learn new products & feature sets.- Experience of building and optimizing paid social campaigns.- Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.- Analytical mindset with attention to detail along with excellent problem-solving and critical-thinking skills.- Ability to think independently and learn as a member of a team.- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.- Ability to interpret industry trends across different verticals & lines of businesses.- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.- Advanced analytical skills with proven competency in data tools & methodologies.- Ability to collate, harmonize and visualize data and present the statistical merit in a business case.- Industry-specific knowledge across different verticals or lines of business preferred.- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).- Direct experience in working with a social media management software is preferred. (ref:updazz.com)

Payroll Type : Permanent