Customer Support Role - Customer Care & IT Firm (1-5 Yrs) Bangalore (After-Sales/Customer Service)

- Our client is a global customer care and technology company. With over 20 years of experience, 18,000 team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.The Job :You will be responsible for :- Ensuring strong customer service levels are met in line with Company objectives.- Supporting the customer service team in resolving escalated issues or complaints.- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.- Recruiting, training, coaching and performance managing the customer service team.- Managing a team of 50-100 people.Ideal Candidate :- You have at least 1 year of experience within a Customer Service role, ideally within the Consulting, Media and entertainment and Telecommunications industries.- You possess excellent interpersonal as well as written and verbal communication skills.- You are a strong networker & relationship builder- You are highly goal-driven and work well in fast-paced environments- You pay strong attention to detail and deliver work that is of a high standard (ref:updazz.com)

Payroll Type : Permanent