Manager - Customer Support & Relationship (0-3 Yrs) Noida (After-Sales/Customer Service)

Responsibilities :1. Lead Generation :- Proactively identify and qualify potential leads for our premium customer segment.- Conduct market research to stay informed about industry trends and competitor activities.- Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.2. Customer Relationship Management :- Build and maintain strong relationships with premium customers.- Understand the unique needs and requirements of premium customers and tailor solutions accordingly.- Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.3. Customer Satisfaction:- Ensure the satisfaction of premium customers through proactive communication and personalized support.- Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.- Seek feedback from premium customers and use it to continuously improve our services.4. Cross-functional Collaboration:- Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.- Provide insights and feedback from premium customer interactions to contribute to product/service enhancements. (ref:updazz.com)

Payroll Type : Permanent