Telecaller - Banking Sector

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Telecaller -& Banking Sector(credit card division),& Salary negotiable, Outbound experience preferred, B2B, CREDIT CARD, SBI CARD, PNB, BANK OF BARODA, MALE & FEMALE BOTH CAN APPLAY, LOCATION IN ENTIRE WEST BENGAL.

Key Responsibilities:

Outbound Calling:
- Make outbound calls to potential or existing customers based on assigned leads.
- Promote and explain banking products such as personal loans, home loans, credit cards, savings accounts, insurance, mutual funds, and fixed deposits.
- Generate interest in financial products and services through effective communication and persuasion.
Inbound Support (if applicable):
- Answer incoming calls from customers regarding product inquiries or application status.
- Provide information, solve issues, and guide customers with the banking processes.
Lead Generation and Follow-Up:
- Identify customer needs and qualify leads for sales conversions.
- Maintain a follow-up schedule for interested customers and update status regularly.
- Coordinate with the field sales team for appointments or document collection if required.
Customer Relationship Management:
- Build and maintain a positive relationship with customers.
- Address customer questions, objections, or complaints politely and accurately.
- Ensure a professional and courteous customer experience at all times.
Data Entry and Record Keeping:
- Accurately enter customer data, call details, and responses into the system or CRM software.
- Maintain detailed logs of customer interactions, including outcomes of each call.
- Ensure confidentiality of customer information and adhere to data protection policies.
Target Achievement:
- Work towards achieving daily, weekly, and monthly call and sales targets.
- Participate in team huddles, training sessions, and performance reviews.
- Handle pressure and meet targets within timelines.
Product Knowledge and Training:
- Stay updated with the bank s latest products, offers, and services.
- Attend regular training sessions to improve communication and product knowledge.
- Understand RBI and banking compliance norms while speaking to customers.