Required Telecaller - Chennai

Key Responsibilities

1. Outbound Calling

• Make outbound calls to customers using provided leads, contact lists, or CRM systems.
• Introduce the company s products or services in a clear and persuasive manner.
• Follow communication scripts as necessary and adapt conversations to suit customer responses.
• Explain product features, pricing, and benefits to generate interest and drive conversions.

2. Lead Generation & Follow-Ups

• Identify potential customers and generate new leads through cold calling or follow-up with previous inquiries.
• Maintain regular contact with prospects and follow up with leads to nurture interest and close sales.
• Record details of customer interactions, queries, and responses in the database or CRM software.
• Share qualified leads with the sales or business development team for further engagement.

3. Customer Support

• Answer incoming calls and respond to inquiries from customers regarding products, services, billing, or general information.
• Handle customer complaints or escalate issues to senior staff when required.
• Provide timely and accurate information to ensure a high level of customer satisfaction.

4. Sales Support

• Achieve daily, weekly, and monthly call and conversion targets as assigned by the supervisor.
• Upsell or cross-sell products where appropriate based on customer needs and company offerings.
• Participate in promotional campaigns or special calling drives for product launches or seasonal sales.

5. Documentation & Reporting

• Maintain and update accurate call logs, records, and reports as per company guidelines.
• Provide daily or weekly performance reports to the supervisor, including number of calls made, leads generated, conversions, and follow-ups pending.
• Update customer details and status on CRM systems in real-time.

6. Team Collaboration

• Coordinate with internal departments like sales, marketing, and customer service to ensure seamless operations.
• Participate in regular team meetings, training sessions, and feedback discussions to improve calling strategies and outcomes.
• Share customer feedback, objections, and market trends with the team for process improvement.