Required Telesales Executive - Noida

Key Responsibilities:

1. Outbound Calling and Lead Generation

• Make a high volume of outbound calls daily to prospective or existing customers from a provided list or CRM database.
• Introduce and promote the company s products or services with clarity and enthusiasm.
• Generate leads by identifying customer needs and matching them with the right offering.

2. Product Knowledge and Presentation

• Develop a thorough understanding of the company s products, services, and pricing models.
• Effectively communicate product benefits and unique selling points to customers.
• Address customer queries accurately and confidently.

3. Sales Conversion and Target Achievement

• Persuade customers to make a purchase, book an appointment, or sign up for services.
• Handle objections and negotiate to close sales while maintaining professionalism.
• Meet or exceed weekly and monthly sales targets as assigned by the supervisor.

4. CRM and Call Logging

• Accurately update customer interaction details, call outcomes, and lead status in the CRM system.
• Follow up on warm leads, callbacks, and pending decisions to drive conversions.
• Maintain an organized and up-to-date call log and customer database.

5. Customer Relationship Building

• Establish and maintain positive relationships with customers to encourage repeat business.
• Gather feedback from customers and provide insights to the sales or product team.
• Ensure a high level of customer satisfaction and service quality.

6. Team Collaboration and Feedback

• Work closely with the sales manager and marketing team to refine calling scripts and sales approaches.
• Participate in daily briefings, training sessions, and performance reviews.
• Share best practices and collaborate with peers to improve overall team performance.