Executive - Customer Support - Healthcare (0-3 Yrs) Hyderabad (After-Sales/Customer Service)

- Work alongside & learn from best in class talent- Opportunity to make a positive impact- Opportunity within a company with a solid track record of performanceThe Job :You will be responsible for :- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal Candidate :Requirements :- Experience interacting with international US customers/clients- Experience in eligibility verification (EBV)- Awareness of US health insurance guidelines, including claims submission processes and procedures- Ability to analyze Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges- Follow up with insurance companies and patients to ensure bills are paid- Understand and analyze patient records, interacting with physicians and assistants to ensure accuracy- Keep track of patient data across multiple visits- Manage detailed and specifically coded information- Strong verbal and written communication skills (ref:updazz.com)

Payroll Type : Permanent