Customer Support Executive

Selected intern 's day-to-day responsibilities include:
1. Responding to customer inquiries.
2. Providing product information.
3. Assisting with order and refund processes.
4. Analyzing customer feedback.

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)MS-Excel

Earn certifications in these skills

Learn Business Communication

Learn MS-Excel
Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 2nd May '25 and 6th Jun '25 3. are available for duration of 6 months 4. are from Gurgaon only 5. have relevant skills and interests Perks

Certificate

Informal dress code

Number of openings: 2

Key Responsibilities:

1. Customer Support and Assistance:

• Assist in answering customer inquiries via multiple channels (phone, email, live chat, and social media).
• Provide accurate, timely, and clear responses to customer queries, including troubleshooting basic product or service-related issues.
• Help customers navigate through products, services, or systems to resolve issues or enhance their experience.

2. Ticket Management:

• Assist in logging, tracking, and managing customer support tickets or requests in the customer support system.
• Prioritize support tickets based on urgency and escalate complex issues to senior team members or subject matter experts.
• Ensure that all customer queries are followed up and closed promptly within set timelines.

3. Product and Service Knowledge:

• Learn about the company s products, services, policies, and frequently asked questions (FAQs).
• Stay up-to-date with new product releases, features, and updates in order to provide accurate information to customers.
• Assist with maintaining and updating the knowledge base or help center to provide self-service support options to customers.

4. Feedback Collection and Analysis:

• Assist in gathering customer feedback through surveys or after-service follow-ups to identify areas for improvement.
• Help compile data from customer interactions and report common issues or trends that require attention.
• Support the customer support team by organizing feedback to share with relevant departments (e.g., product development, marketing).

5. Administrative Support:

• Support the customer support team with administrative tasks such as filing, record keeping, and report generation.
• Assist in processing returns, refunds, and order cancellations where applicable.
• Help maintain records of customer interactions and ensure that they are accurately entered into the system.

6. Quality Assurance:

• Assist in conducting quality checks on customer support interactions (e.g., reviewing call recordings or chat logs) to ensure that company standards and procedures are met.
• Provide input on ways to improve customer interactions and contribute to enhancing the customer support process.

7. Training and Learning: