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Customer Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Job Title: Customer Support Executive
Location: On-site (Work from Office)&
Eligibility Criteria:
  • Qualification: Any Graduate
  • Languages: Fluency in Hindi & English (Mandatory)
  • Assessment: Versant Level 4 (Mandatory)
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Job Type:
  • Full-time
  • Permanent
Salary & Incentives:
  • Pay Range: 18,000 35000 per month (CTC) - depending on location
  • Additional Benefits:
    • Health Insurance
    • Paid Time Off
    • Provident Fund
Shift Details:
  • Females: 7:00 AM 8:00 PM
  • Males: 7:00 AM 12:00 AM (Midnight)
  • Working Days: 6 Days a Week
  • Week Off: 1 Rotational Off
  • Shift Type: Day Shift / Rotational Shift
Key Responsibilities:
  • Handle customer queries and complaints effectively via call support.
  • Provide accurate and timely resolution to customer concerns.
  • Maintain a high level of customer satisfaction through professional communication.
  • Document all interactions and escalate unresolved issues where necessary.
  • Adhere to process guidelines and quality standards.
Desired Candidate Profile:
  • Excellent verbal communication skills in Hindi and English .
  • Ability to handle pressure and multitask efficiently.
  • Willingness to work rotational shifts and weekends.
  • Customer-focused with a positive attitude.

Job Profile : Customer Support Executive
Industry : Walkin, tech-support
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About Employer
Freshersworld (Registered since June-2017)
FuturerRole Inc
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