Inbound Customer Service Role (0-1 Yrs) Navi Mumbai/Mumbai (After-Sales/Customer Service)

- Handle Inbound Calls: Respond promptly and professionally to incoming customer inquiries via phone, ensuring excellent customer service and efficient resolution of issues.- Customer Assistance: Provide accurate information about products, services, and policies to customers. Assist with order placements, returns, or any general inquiries.- Issue Resolution: Address and resolve customer complaints, issues, and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.- Data Entry & Documentation: Accurately document customer interactions, issues, and resolutions in the company s CRM system.- Product Knowledge: Stay updated on product and service information to effectively guide customers.- Escalation Handling: Redirect customers to the appropriate department or supervisor when necessary, while ensuring the customer feels valued and their concerns are being handled.- Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and address any remaining concerns.- Performance Goals: Meet or exceed key performance indicators (KPIs) such as call response times, resolution times, and customer satisfaction scores (ref:updazz.com)

Payroll Type : Permanent