1Point1 - Executive - Customer Relationship (0-1 Yrs) Navi Mumbai/Turbhe (After-Sales/Customer Service)

Key Responsibilities:- Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately.- Provide clear and accurate information to customers about products, services, or account details.- Resolve customer issues, complaints, and concerns in a timely and efficient manner.- Maintain and update customer records in the system, ensuring all information is accurate.- Adhere to call scripts and company guidelines while maintaining a friendly and approachable tone.- Meet or exceed performance targets, including call quality, call resolution, and customer satisfaction.- Identify potential sales opportunities or cross-sell additional products/services where appropriate.- Maintain a high level of product knowledge to address customer questions and concerns.- Collaborate with team members and supervisors to resolve complex issues or improve processes.- Ensure compliance with company policies, procedures, and regulatory requirements. (ref:updazz.com)

Payroll Type : Permanent