Manager - Customer Experience - Real Estate (3-7 Yrs) Mumbai (After-Sales/Customer Service)

Ginger Partners is Hiring for a Leading Real Estate Company in Mumbai.Position: Customer Experience ManagerLocation: MumbaiJob Overview: We are currently seeking a dynamic Customer Experience Manager to lead and transform the end-to-end customer journey for our client s upcoming luxury real estate projects. This pivotal role focuses on integrating high-touch hospitality with cutting-edge technology to create the most distinctive customer experiences in the industry.Key Responsibilities:- Design and implement comprehensive customer experience strategies from lead generation to post-delivery, ensuring a seamless and luxurious service continuum.- Oversee all customer interaction touchpoints, maintaining consistency and high standards across various channels.- Develop and refine service offerings through continuous customer feedback and innovative engagement practices.- Employ modern technologies such as CRM systems and AI-based tools to personalize and enhance customer interactions.- Collaborate with cross-functional teams to ensure that customer experience aligns with the overall business objectives.- Manage post-delivery services to uphold the company s reputation for quality and customer care.Qualifications:- Bachelor s degree in Business Administration, Hospitality Management, or related field.- At least 3 years of experience in customer experience roles, preferably within the luxury retail, hospitality, or high-end real estate sectors.- Demonstrated ability to manage comprehensive customer journeys and customer-centric strategies. (ref:updazz.com)

Payroll Type : Permanent