Required Cable Technician - Mumbai

Key Responsibilities:

1. Installation and Setup

• Perform installation of coaxial, fiber optic, or LAN cables for broadband, internet, cable TV, and other network services at residential or commercial premises.
• Mount and configure related hardware such as routers, set-top boxes, modems, Wi-Fi extenders, splitters, switches, ONTs, and CCTV cameras .
• Set up and test signal strength and internet connectivity to ensure optimal system performance.
• Follow installation blueprints, diagrams, and customer requirements for proper routing and termination.

2. Maintenance and Troubleshooting

• Respond to service calls for issues related to connectivity, signal loss, cable damage, or equipment malfunction .
• Use diagnostic tools like signal testers, splicing kits, power meters, and multimeters to identify and fix faults.
• Replace damaged cables, connectors, and faulty hardware as needed.
• Document all repairs and parts replaced and maintain service logs.

3. Customer Service and Support

• Interact with customers professionally during site visits to explain installations or repairs.
• Answer customer queries regarding usage, configuration, safety precautions, or upgrades.
• Ensure the work area is clean and neat after installations or repairs are complete.
• Educate customers about how to use their equipment, handle basic troubleshooting, and care for their service setup.

4. Safety and Compliance

• Adhere to safety standards for working with electrical wiring, heights (ladders or poles), and outdoor environments.
• Ensure compliance with company installation protocols and local building/electrical codes .
• Wear appropriate PPE (Personal Protective Equipment) such as gloves, safety glasses, and harnesses when required.
• Report hazards, safety violations, or incidents to the supervisor immediately.

5. Equipment and Inventory Management

• Maintain tools and equipment in good working condition, ensuring they are returned after each job.
• Keep inventory of cables, connectors, routers, clamps, wall outlets , and other installation materials.
• Request replenishment of consumables and ensure no misuse or wastage of resources.

6. Team Coordination and Reporting

• Work as part of a team or independently based on the project size and schedule.
• Submit daily job reports including customer details, time logs, job status, and materials used.
• Coordinate with the technical support team or helpdesk for backend testing or remote configurations.
• Attend technical briefings, product training sessions, and safety meetings as scheduled.