Customer Care Executive (1-8 Yrs) Navi Mumbai/Mumbai (After-Sales/Customer Service)

Key Responsibilities:- Handle customer queries via phone, email, chat, or social media in a professional and timely manner.
-Resolve product or service issues by clarifying complaints, determining the cause, selecting the best solution, and ensuring follow-up.
-Provide accurate, valid, and complete information using the right tools and resources.
-Maintain detailed records of customer interactions, feedback, and transactions.
-Meet or exceed performance metrics including response time, resolution time, and customer satisfaction.
-Escalate unresolved issues to appropriate internal teams for further investigation.
-Continuously seek ways to improve the customer experience (ref:updazz.com)

Payroll Type : Permanent