Required Telecaller - Pune

& Job Description: A Telecaller is a professional who engages with customers over the phone to promote products or services, gather feedback, provide information, or resolve issues. Often working in call centers, marketing firms, or customer service departments, telecaller play a crucial role in generating leads, increasing sales, and maintaining strong customer relationships. This role requires excellent communication skills, the ability to handle rejections gracefully, and a confident, persuasive demeanor. A Telecaller may work in inbound (receiving calls) or outbound (making calls) processes, depending on the business requirement.

• Handle customer 's inbound and outbound& calls. Solving queries, telling them about products/offers/services
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

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Job Profile : Telecaller
Industry : BPO, bsc-bca-bbm