Required Telesales Executive - Pune

1. Outbound Sales Calls:

• Make a high volume of outgoing calls daily to potential or existing customers using an auto-dialer or manual calling system.
• Present, promote, and sell products/services using persuasive scripts and sales techniques.
• Clearly communicate product features, benefits, pricing, and offers to generate interest and close sales.
• Follow up on leads generated through marketing campaigns, online inquiries, or referrals.

2. Customer Interaction & Relationship Building:

• Build rapport with customers through friendly, engaging, and informative conversations.
• Answer questions about products, services, or promotions confidently and accurately.
• Identify customer needs and recommend suitable products or services.
• Handle customer objections effectively by providing clear explanations and reassurance.
• Maintain a positive and helpful tone at all times, representing the company professionally.

3. Sales Conversion & Target Achievement:

• Meet or exceed daily, weekly, and monthly sales targets as set by management.
• Track and report on conversion rates , call performance, and customer responses.
• Close sales efficiently and accurately, ensuring that the order or registration process is completed smoothly.
• Upsell or cross-sell additional products and services where relevant.

4. CRM & Documentation:

• Maintain accurate and detailed records of customer interactions, feedback, call outcomes, and follow-up schedules using a CRM system.
• Update the customer database regularly with new information, sales status, and notes.
• Generate reports on sales activities and results for submission to the team leader or sales manager.

5. Follow-Up and After-Sales Support:

• Conduct follow-up calls with interested or previously contacted customers to convert leads into sales .
• Provide after-sales service by answering questions, assisting with onboarding, and resolving basic post-sale issues.
• Maintain customer satisfaction by ensuring a smooth transition from telesales to delivery/support teams.

6. Collaboration and Team Support:

• Work closely with marketing, support, and product teams to provide customer feedback and improve offerings.
• Participate in regular team meetings to discuss targets, challenges, and sales strategies.
• Share insights and best practices with peers to contribute to the success of the team.