Required Telemarketing Executive - Ahmedabad

Key Responsibilities:

1. Outbound Calling:
   • Make outbound telephone calls to prospective clients from provided databases or leads generated by marketing activities.
   • Present the company s products or services clearly and persuasively, tailoring the message based on the customer profile.
   • Follow up on leads and previous conversations to convert inquiries into confirmed business opportunities.
2. Inbound Query Handling:
   • Respond promptly to inbound calls, emails, or online inquiries from potential and existing customers.
   • Provide accurate product information, pricing, and benefits to interested customers.
   • Direct complex queries or leads to the appropriate internal teams or sales representatives.
3. Lead Generation and Qualification:
   • Identify potential prospects through cold calling, referrals, social media research, or events.
   • Qualify leads by gathering information about their needs, budget, and purchasing timeline.
   • Schedule appointments or product demonstrations for field sales or account managers when required.
4. Customer Relationship Management:
   • Maintain strong relationships with existing clients by offering excellent customer service.
   • Ensure regular follow-up with clients to maintain engagement and increase the chances of future sales.
   • Address customer complaints or objections professionally, aiming to find a satisfactory resolution.
5. Data Management and Reporting:
   • Maintain and update customer databases, recording all call details, responses, feedback, and follow-up activities.
   • Submit daily/weekly reports on call activities, lead status, and sales performance to the Telemarketing Manager.
   • Analyze call outcomes and customer feedback to identify trends or areas for improvement.
6. Team Collaboration:
   • Collaborate with the marketing team to refine messaging based on campaign effectiveness.
   • Coordinate with the sales department to align efforts and share insights about customer behavior and feedback.
   • Participate in training sessions and team meetings to improve communication skills and product knowledge.