Customer Care Executive

Exp.: Min 2yrs

Male/Female

Work Location: Science city
Answering Customer Inquiries: Addressing customer questions about products, services, orders, and company policies via email, chat, or other channels.
Resolving Customer Issues: Promptly and effectively addressing and resolving customer complaints, technical problems, and other concerns.
Providing Product Knowledge: Possessing and sharing accurate information about products and services to help customers make informed decisions.

Key Responsibilities:

1. Customer Interaction

• Handle incoming calls, emails, and chat inquiries from customers regarding products, services, orders, or accounts
• Provide accurate and complete information to customers in a clear and professional manner
• Listen actively and understand customer concerns to provide effective solutions

2. Issue Resolution

• Address and resolve customer complaints in a timely and courteous manner
• Escalate complex issues to the relevant department or supervisor when necessary
• Follow up with customers to ensure their problems are resolved and satisfaction is achieved

3. Order & Service Support

• Help customers place, track, or modify orders (for e-commerce, retail, etc.)
• Guide customers through processes like returns, refunds, service requests, or warranty claims

4. Documentation & Reporting

• Maintain detailed records of customer interactions and transactions in CRM or helpdesk systems
• Prepare daily/weekly reports of customer queries, complaints, and resolutions

5. Feedback & Improvement

• Collect and log customer feedback for continuous service improvement
• Share insights and trends observed during interactions with the team or management