Required Service Technician - Chennai

Job Responsibility: & & & & & & & & & Responsible for Installation/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers at customer location. & & & & & & & & & Ensure to reach the customer location on time as per the requested date & time. & & & & & & & & & Follow the given repair SOP (standard operating procedure) for specific devices based on the guidelines and training given to him. & & & & & & & & & & Budget achievement, SR (Service Request), IR (Installation Request), MS (Mandatory Service) & & & & & & & & & & Attendance for a given month and min. productivity in a day & & & & & & & & & Ensure collection of IWIC (In warranty In contract) defective parts and brought back to CSC store for team inspection & audit.

Key Responsibilities:

1. Installation of New Units:

• Install water purifiers, vacuum cleaners, and air purifiers at customer locations.
• Ensure units are properly mounted, connected, and functioning as per manufacturer specifications.
• Explain the product usage and basic maintenance to customers.

2. Preventive Maintenance Services (PMS):

• Conduct regular service and maintenance as per scheduled visits or customer requests.
• Clean filters, replace worn-out parts, check water flow, suction capacity, etc., as applicable to each appliance.
• Maintain records of each service completed and parts replaced.

3. Troubleshooting and Repairs:

• Diagnose issues such as leakage, low suction, noise, electrical faults, or filter blockages.
• Repair or replace faulty components like motors, switches, pipes, and filters.
• Ensure that post-repair, the machine is fully functional and safe to use.

4. Customer Communication:

• Provide clear communication to customers regarding the issue, service performed, and any future maintenance needs.
• Handle customer complaints or escalations with professionalism and empathy.
• Educate customers on product usage, do 's and don 'ts, and tips for prolonging appliance life.

5. Spare Parts and Inventory Management:

• Maintain and carry a stock of commonly used spare parts.
• Raise requests for parts that are unavailable and follow up with inventory team or service center.
• Submit usage reports and return unused or damaged parts as per company policy.

6. Documentation and Reporting:

• Fill service reports after every visit with customer signature.
• Update CRM or service app with visit status, customer feedback, and job completion notes.
• Submit daily service logs, timesheets, and expense claims if any.

Job Profile : Service Technician
Industry : maintenance