Account Management Specialist - Client Servicing - IT Software (1-4 Yrs) Chennai (After-Sales/Customer Service)

Objective:Understand organization business/product, check the alignment of client businesses.Roles & Responsibilities:- Building long-term relationships with clients- Build relationships with key employees among clients- Addressing clients concerns and complaints- Create plans to address clients business needs- Advise clients on creating profitable processes- Schedule regular meetings with clients to ensure they are satisfied- Act as point of contact for complaints and escalate issues as appropriate- Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address clients needsRequirements:- 1-4 years of experience in Client Servicing/Customer Service- Graduate in any specialization- Good knowledge of working on google sheets and Microsoft office.- Problem-solving oriented attitude with professionalism.- Strong multitasking, time management, and target achieving skills.- Excellent communication and listening skills with good command of the English language (Both written and spoken).- Ability to perform under pressure (ref:updazz.com)

Payroll Type : Permanent