Virtual Relationship Manager - Sales - Banking (1-7 Yrs) Mumbai (BFSI Sales)

Responsibilities:- To engage regularly with the VIP customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.- To enhance Customer Relationships & while doing so, Educate, Encourage & Induce the customers to use Digital mediums for their banking transactions/ needs while keeping a & window& #39 to talk to the bank whenever the customer needs.- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
-So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set- Customer Engagement- Continuous engagement with the portfolio customers mapped (200 to 500 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.- Call handling as per defined standards.- Accurate resolution for customer queries. (ref:updazz.com)

Payroll Type : Permanent