Required Telecaller - Bangalore

Key Responsibilities:

1. Outbound Calling:

• Make outbound calls to potential or existing customers to inform them about a product or service using pre-defined scripts.
• Generate leads and follow up on previous contacts to maintain the sales funnel.
• Convince prospects to attend appointments, participate in product demonstrations, or consider buying products or services.

2. Inbound Calling and Query Handling:

• Answer incoming calls and respond to customer inquiries promptly and effectively.
• Resolve customer queries related to products, services, billing, or complaints with professionalism and patience.
• Escalate complex issues to the appropriate department or supervisor when necessary.

3. Customer Engagement:

• Build and maintain positive relationships with customers through excellent service.
• Understand customer needs and suggest suitable products or solutions accordingly.
• Take detailed feedback from customers and report insights to the management team.

4. Data Management and Reporting:

• Maintain accurate records of all calls made and received, along with outcomes and customer feedback.
• Update the customer database regularly to reflect new contact information, changes in preferences, or conversation notes.
• Prepare and submit daily/weekly reports on calls, leads generated, and conversion rates.

5. Achieving Targets:

• Meet or exceed assigned daily, weekly, or monthly targets related to number of calls, conversions, or sales.
• Follow up with potential leads and nurture relationships until conversion.
• Contribute to the overall performance of the sales or support team.