Manager - Customer Relationship - Bank (1-8 Yrs) Cochin/Kochi (BFSI Sales)

Job Roll: On RollChannel: AgencyLocation: Kochi, KeralaJob Summary:The Customer Relationship Manager (CRM) is responsible for building and maintaining strong, long-term relationships with customers to enhance customer satisfaction, retention, and loyalty. This role involves understanding customer needs, resolving issues promptly, offering tailored solutions, and ensuring a high-quality service experience.Roles and Responsibilities:- Serve as the primary point of contact for assigned customers.- Build and nurture lasting relationships to encourage repeat business and referrals.- Address customer concerns, inquiries, and complaints in a timely and professional manner.- Coordinate with internal departments to ensure quick problem-solving.- Implement retention strategies to minimize churn.- Monitor customer satisfaction and initiate actions to enhance the experience.- Collaborate with the sales team to convert leads into repeat clients.- Gather insights on customer preferences, needs, and pain points.Eligibility Criteria: - Minimum 1 year of experience in sales - Minimum qualification required is completion of graduation.
-Required all semester marksheets.
-Required all previously employed company experience certificate (Mandatory for experienced person) - Preferred local candidate. Relevant Skills Required:- Interpersonal Skills- Excellent Communication- Customer-Centric Attitude- Problem-Solving Ability- Emotional Intelligence- Sales OrientationTo apply and Share resume: Meenaakshi P | 93136 53024 (ref:updazz.com)

Payroll Type : Permanent