Required Sales Executive - Kolkata

Job Summary:

We are seeking a highly motivated, friendly, and customer-focused Sales Executive to join our growing team. This role is ideal for an individual who thrives in fast-paced environments and is passionate about helping customers find the right solutions to meet their needs. As a Sales Executive, you will be the first point of contact for many of our customers, handling incoming inquiries, resolving issues, and guiding customers through their purchasing journey. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to provide top-tier customer service. You should be able to manage multiple customer interactions at once while maintaining attention to detail and professionalism. Your ability to think critically, offer tailored solutions, and close sales will be critical to your success.

Key Responsibilities:

• Respond to Incoming Inquiries:
  Handle a high volume of incoming customer inquiries via phone, email, live chat, and other channels. Provide prompt, accurate, and courteous responses that meet customer expectations and promote brand loyalty.
• Build and Maintain Customer Relationships:
  Develop a deep understanding of customer needs and preferences. Foster long-term relationships by following up with customers and ensuring satisfaction after each interaction or purchase.
• Understand and Present Products/Services:
  Gain in-depth knowledge of our product and service offerings to confidently answer questions, offer guidance, and provide personalized recommendations. Deliver product presentations and demonstrations as needed.
• Close Sales Efficiently:
  Convert inquiries into successful sales by identifying customer needs, overcoming objections, and promoting value propositions. Meet or exceed individual and team sales targets.
• Resolve Customer Issues:
  Handle complaints and concerns with empathy and professionalism. Work closely with internal departments such as logistics, billing, and technical support to ensure swift resolution of any issues.
• Maintain Accurate Records:
  Use CRM and other sales software to record interactions, update customer profiles, and track sales progress. Ensure all customer information is entered accurately and kept up to date.
• Collaborate with Team Members:
  Work closely with other Sales Executives, Customer Service Representatives, and Managers to ensure a seamless customer experience. Share insights, best practices, and feedback to support team improvement.
• Contribute to Process Improvements:
  Identify opportunities for improving customer engagement, streamlining workflows, and increasing sales efficiency. Offer feedback to management to help improve systems and services.